At Oztalker™, we care about your privacy. This Privacy Policy explains what information we collect when you visit our store, how we use it, and how we keep it safe. We keep things simple and honest — just like our products.

By using our website (oztalkers.com) or placing an order with us, you agree to this policy.

1. Who We Are

Oztalker™ is an Australian-registered business that sells Montessori-inspired phonics learning tools for children. If you have any questions about this policy, you can contact us at:

📧  sales@oztalkers.com

2. What Information We Collect

When you shop with us or get in touch, we may collect the following personal information:

Your Name & Email Address

•        Used to confirm your order and send you shipping updates

•        Used to respond to any questions or support requests you send us

Your Shipping Address

•        Used solely to deliver your order to you

•        We do not store your address beyond what is needed to fulfil your order

We do not collect payment card details directly. All payments are securely processed by Shopify Payments (see Section 4 below).

3. How We Use Your Information

We use your information only for the following purposes:

•        To process and fulfil your order

•        To send you order confirmation and delivery updates

•        To respond to your questions or customer service requests

•        To comply with our legal obligations

We do not sell, rent, or share your personal information with any third parties for marketing purposes.

4. Third-Party Services

Shopify

Our store is powered by Shopify. Shopify helps us run our online store and process transactions. Your order information is stored securely on Shopify's platform. You can read Shopify's privacy policy at shopify.com/legal/privacy.

Shopify Payments

All payment processing is handled by Shopify Payments. When you check out, your payment details (credit card number, etc.) are entered directly into Shopify's secure system — we never see or store your full card details. Shopify Payments complies with PCI-DSS standards to keep your payment information safe.

5. Cookies

Our website may use basic cookies to help it function properly. Cookies are small files stored on your device that help us remember your shopping cart and improve your experience on our site.

You can turn off cookies in your browser settings at any time, though this may affect how parts of our site work.

6. How We Keep Your Information Safe

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. Our store uses SSL encryption (https) to secure all data transmitted through our website.

While we do our best to protect your information, no method of transmission over the internet is 100% secure. If you have concerns, feel free to reach out to us.

7. How Long We Keep Your Information

We only keep your personal information for as long as it is needed to fulfil your order and meet our legal obligations (for example, keeping records for tax purposes). Once it is no longer needed, we delete or de-identify it.

8. Your Rights

As an Australian customer, you have rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). These include the right to:

•        Access the personal information we hold about you

•        Ask us to correct information that is wrong or out of date

•        Ask us to delete your personal information (where possible)

•        Opt out of any marketing communications from us

To exercise any of these rights, simply email us at sales@oztalkers.com and we will respond as quickly as we can.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. We encourage you to check back occasionally to stay informed.

10. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or how we handle your personal information, please don't hesitate to get in touch:

📧  sales@oztalkers.com

🌐  oztalkers.com