FAQs

HOW SOON WILL I GET MY PACKAGE?

Shipping times vary by country, but it normally takes about 10 to 25 business days for
your item to arrive.

HOW CAN I TRACK MY ORDER?

A shipping confirmation is emailed to you as soon as your order has been shipped,
which will allow you to track the status of your shipment.

HOW DO I KNOW IF MY PACKAGE HAS SHIPPED AND IS ON ITS WAY?

Once you place an order, you will receive an automatic confirmation email. Once your
order has been processed and is ready to leave our distribution center, you will
receive another email with shipping information. Please note that the shipping
confirmation email does not necessarily mean that the carrier has picked up your
package from our distribution center. Please use the appropriate carriers tracking
features to determine when your package has been picked up and is in transit.

Please allow 24-48 hours from the time you place your order for its status to update.

WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION/SHIPPING CONFIRMATION
EMAIL?

After you place your order, we always send an order confirmation email to the email
you provided us. After we ship your order, we also send shipping confirmation email to
the email you provided us. Please be sure to check your spam/junk folder for the
emails.

MY TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER
RECEIVED IT

We know how important your order is! [Store Name] provides our customers with the
option to track your package. If the tracking information states that your items have
been delivered but you have not received it, please check around your neighborhood
in case another home received it by mistake. Speak with family, roommates, etc. in
the event they received it on your behalf. The package may also have been left with
property managers or an apartment office.
We will always do our best to assist you, but Oztalkers does not hold responsibility
for packages that are lost or stolen in transit. If you are still unable to locate your
package, you must contact the shipping carrier to discuss the issue and file a claim
with them.

WHY ISN'T MY TRACKING INFO UPDATING, IS THERE SOMETHING WRONG?

This is normal. The tracking information normally lags behind the true status of your
package. If it hasn't updated in over 2 weeks, please contact support.

DO YOU SHIP INTERNATIONALLY?

Oz Talkers is proud to serve our customers from all over the world! The default
pricing on our site is in AUD, the conversion rate depends on your issuing credit card
company used on the transaction. The site will default AUD on the checkout
page.

It usually takes 10-25 business days to arrive in your country, however, in some
instances; delivery may be delayed depending on your country's customs. Oz talkers is not responsible for applicable customs fees, import duties, taxes, or any
other charges. The customer is responsible for the charges, even if the shipment is
refused upon delivery.

TAXES & DUTIES

Import taxes, duties and related customs fees may be charged once the parcel arrives
at the destination country. These charges are determined by the customs office of the
specific destination.

Payment of these charges and taxes are the responsibility of the recipient and will not
be covered by us here at OzTalkers. For further details of charges, please contact
your local customs office.

HOW SECURE IS MY PERSONAL INFORMATION?

OzTalkers adheres to the highest industry standards to protect your personal
information.

Your credit card information and personal details are encrypted during transmission
using the 128-bit SSL (Secure Sockets Layer technology), the same level of
encryption used by large banks around the world.

Your credit card information is only used to complete the requested transaction and is
NOT subsequently stored.

HOW CAN I CONTACT Oz talkers?

You can contact our customer support via email: sales@oztalkers.com We do our best to
respond within 1-2 business days.